Hotel
Policy

Check in and Check out:

Our standard check-in time is 03:00 p.m. and check-out time is 11:00 a.m. In case you wish to request an early check-in or a late check-out, kindly contact our front desk. This service is subject to availability and may incur additional charges.
Guests must be 18 years and above to check in at the hotel | Children under the age of 12 years, (accompanied by an adult guest) stay free of charge | Guests between the age of 13-16 years (accompanied by an adult guest) will be charged an additional £35 per night | Accompanying guests above the age of 16 years will need to book an additional room.

ETA policy:

In line with the new border regulations of the UK Visas & Immigration (UKVI) office, Effective April 1st, 2025, visitors travelling to UK will need to apply for an ETA (Electronic Travel Authorisation), which gives you permission to enter and stay in the United Kingdom.

Please click here to know more about:
who can & cannot apply | who does not need to apply process & cost for application & more

Storage of Luggage:

For your convenience, a luggage storage facility is available for early arrivals and late departures.

Rollaway Beds:

Rollaway beds are available at an additional tariff of £20.00 per night. Guests are requested to please place a request at the front office well in advance.

Extra Bed Policy:

1 extra bed (only) per room can be offered for accompanying children (up to 17 years old) at a charge of £20.00 per bed, per night | 2 extra beds can be accommodated in the Roseate Executive Suite in the Roseate Building and The House Studio in the House Building

Airport Shuttle:

On our website, we have shared information pertaining to the most convenient public transport options available. However, should you wish to book a private car for airport transfers, our front office team will be delighted to assist you.

Parking Fee:

Our hotel has limited parking space and hence parking slots are allotted on a first-come, first-served basis at a nominal fee: Up to 4 hours: £6.00 per car / 4–12 hours: £12.00 per car / 12–24 hours: £20.00 per car.
The best postcode to use for the car park is RG1 3BE. Alternatively, the nearby Queens Road Car Park can be found at the postcode RG1 4AR.

Modes of Payment:

At The Roseate Reading, we accept Visa, Master Card and American Express for all reservations. To confirm a reservation, we require your credit or debit card details. Please note that a refundable security deposit of £50.00 per night is mandatory.

Damage and Liability:

Guests are liable for any damage caused to the rooms or public areas during their stay.

Inappropriate Behaviour:

We kindly request that all guests always treat our team members with due courtesy and respect. Any form of harassment, abusive language, aggressive behaviour, or misconduct towards our staff will not be tolerated and may result in legal action.

Diversity and Equality:

At The Roseate Reading, we embrace a policy of inclusivity that respects and celebrates the diversity of all our guests and team members. We warmly welcome and value everyone, including individuals from the LGBT+ community, irrespective of ethnicity, gender, sexual orientation, or any other personal cultural characteristics, religion or belief.

Health and Safety:

Should you have any special requests or concerns related to your health and accessibility, please do let us know in advance so that we are able to make all necessary arrangements to make your stay with us as comfortable and pleasant.

Accessibility:

To offer an enhanced ease of accessibility, the hotel has an elevator, spacious rooms and a ramp for the convenience of guests with special needs. Our dedicated staff is trained to assist you at all times.

Cancellation Policy:

Our cancellation policy requires guests to cancel their reservation at least 48 hours’ prior (from the date of arrival), before 03:00 pm (UK time) to avoid any cancellation charges. For any queries, we encourage guests to contact us directly for assistance.

Corporate Social Responsibility:

At The Roseate Reading, we are committed towards our social & environmental responsibilities and actively engage in initiatives that benefit both, our community and the environment. We support local charities, participate in community events and promote sustainable practices at every step of our operations. Through these efforts, we strive to make a positive impact on society while delivering exceptional hospitality to our guests.

Courtesy Towards Other Guests:

In order to ensure a comfortable, bespoke experience for our guests round the clock, we request you to kindly refrain from making any disturbing noise, especially between 10:00 pm- 8:00 a.m.

Lost or stolen personal items:

We are committed to maintaining a safe and secure environment within our hotel. If you lose an item or experience theft, please report it to our front desk immediately. While we will do our best to assist you, please note that the hotel and its staff are not liable for any personal belongings that are lost or stolen.

Smoking Policy:

The Roseate Reading is a non-smoking hotel. It has designated smoking areas, and our staff will advise you of their location upon request.

Fire Safety:

In the unexpected event of a fire, kindly follow the guidance of our trained team members and read the instructions posted on the walls near the staircases. Your safety is our top priority.

Pet Policy:

We are a dog friendly hotel and welcome your four-legged friends, however, we kindly ask guests to inform us in advance if they are bringing a pet so we can make the necessary arrangements. There will be an additional room charge of £20 per stay, and we offer dog beds and bowls upon request.

Environmental Policies:

The Roseate Reading is committed towards sustainability. We encourage you to join us in making a positive environmental impact. Here are some easy ways in which you can participate in our eco-friendly initiatives during your stay:

Energy Conservation: Please help us reduce energy usage by turning off lights, heating, and cooling when you leave your room. Unplug chargers and electronics when not in use. | Water Conservation: While we understand that a luxurious experience is important for you, we encourage you to reuse your bath linen if possible to conserve water. Our housekeeping team will be pleased to refresh on request. | Minimize Waste: Please use recycling bins provided in your room and throughout the hotel. Reduce the use of disposable plastic with our eco-friendly alternatives. Promote Sustainable Transport: The Roseate Reading is located conveniently close to Reading train station. We encourage guests to use public transport. If an eco-friendly commute is your preference, we offer bicycles on hire, free of charge (subject to advance request and availability). Enjoy Sustainable Dining: Explore our website to find delicious vegan and vegetarian options. Our culinary team is dedicated to using fresh, seasonal, local, and wholesome produce in our kitchens.

Privacy Policy:

At The Roseate Reading, we prioritize your privacy by not sharing your data for marketing purposes. You may request access or correction of your data through our Data Privacy Manager. Our website uses cookies and Google Analytics to enhance functionality and gather visitor insights. We collect personal data when you book, stay with us, or sign up for newsletters. We retain your information as necessary and ensure its security. For questions or updates to your information, contact us at [email protected]. For more information, please open the ‘Privacy Policy’ page on our website.

Cookies Policy:

Our website uses cookies to enhance your browsing experience. Cookies help us analyse site traffic, customize content, and improve user navigation. These cookies do not store personal information unless provided by you voluntarily. By continuing to use our website, you consent to the use of cookies as outlined in our Privacy Policy. You can manage cookie preferences through your browser settings, though disabling cookies may limit functionality.

Right of Admission:

We reserve the right to admit guests in compliance with applicable laws. Admission may be refused to any person who poses a threat to the security of the hotel property and its guests, or to individuals who are unruly or intoxicated. This policy will not be arbitrary or discriminatory.