hotel
Policy

Check in and check out:

Our standard check-in time is 3:00 p.m. and check-out time is 12:00 p.m. In case you wish to request an early check-in or a late check-out, kindly contact our front desk. This service is subject to availability and may incur additional charges.

Storage of luggage:

For your convenience a luggage storage facility is available for early arrivals and late departures.

Age of guests:

Guests must be at least 18 years old to check in at the hotel. | Children under the age of 12 years, (accompanied by an adult guest) may stay free of charge. | Guests between the age of 13-16 years (accompanied by an adult guest) will be charged an additional £35 per night. | Additional guests above the age of 16 years will need to book an additional room.

Rollaway beds:

Rollaway beds are available at an additional tariff of £35 per night. Guests are requested to please place a request at the front office well in advance.

Rollaway beds:

Rollaway beds are available at an additional tariff of £35 per night. Guests are requested to please place a request at the front office well in advance.

Airport Shuttle:

On our website, we have shared information pertaining to the most convenient public transportation options available. However, should you wish to book a private car for airport transfers, our front office team will be delighted to assist you.

Parking fee:

Our hotel has limited parking space, hence we recommend booking a parking spot well in advance at a nominal parking fee of £50 per night. We regret our inability to guarantee availability in the absence of advance booking.

Modes of payment:

At Roseate House London, we accept Visa, Master Card and American Express for all reservations, which require confirmation with a valid credit or debit card. Please note that a refundable security deposit of £50 per night is mandatorily charged.

Damage and Liability:

Guests are liable for any damage caused to the rooms or public areas during their stay.

Conduct towards members of the team:

We kindly ask all guests to accord due courtesy and respect to our team members at all times. Unwarranted harassment, abusive language, aggressive behaviour or any form of misconduct towards our team members will not be tolerated and could lead to legal consequences.

Diversity and Equality:

At Roseate House, we uphold a policy of inclusivity that honours and celebrates the diversity of all our guests and team members. We welcome and value everyone, including individuals from the LGBT+ community, regardless of ethnicity, gender, sexual orientation, or any other personal characteristic.

Health and Safety:

Should you have any special requests or concerns related to your health and accessibility, please do let us know well in advance so that we are able to make all necessary arrangements to make your stay with us as comfortable and pleasant.

Accessibility:

The hotel features two elevators, spacious rooms and a ramp for easier access to the building. Our dedicated staff is trained to assist you at all times.

Cancellation policy:

Our cancellation policy requires guests to cancel their reservation at least 24 hours’ notice (from the day of arrival), before 2:00 pm London time to avoid any charges. For any queries, we encourage guests to contact us directly for assistance.

Corporate social responsibility:

At Roseate House London, we are committed towards our social & environmental responsibilities and actively engage in initiatives that benefit both, our community and environment. We support local charities, participate in community events and promote sustainable practices at every step of our operations. Through these efforts, we strive to make a positive impact on society while delivering exceptional hospitality to our.

Corporate social responsibility:

At Roseate House London, we are committed towards our social & environmental responsibilities and actively engage in initiatives that benefit both, our community and environment. We support local charities, participate in community events and promote sustainable practices at every step of our operations. Through these efforts, we strive to make a positive impact on society while delivering exceptional hospitality to our guests.

Courtesy towards other guests:

In order to ensure a comfortable, bespoke experience for our guests round the clock, we request you to kindly refrain from making any disturbing noise, especially between 10:00 pm- 8:00 a.m.

Lost or stolen personal items:

We strive to maintain a safe & secure environment within our hotel. In the event of lost or stolen items, please report the incident at our front desk immediately. While we will do our utmost to assist you, please note that the hotel or its team members are not liable for any personal lost or stolen belongings.

Smoking Policy:

Roseate House London is a non-smoking hotel. There is a designated smoking area outside the hotel for the convenience of our guests.

Fire Safety:

In the unexpected event of a fire, kindly follow the guidance of our trained team members and read the instructions posted on the walls near the staircases. Your safety is our top priority.

Pet Policy:

Roseate House London is a pet-friendly hotel. We do however, kindly request guests to inform us well in advance if they will be accompanied by their pet so that we are prepared.

Environmental Policies:

Roseate House London is committed towards sustainability. We encourage you to join us in making a positive environmental impact. Here are some easy ways in which you can participate in our eco-friendly initiatives during your stay:

Energy Conservation: Please help us reduce energy usage by turning off lights, heating, and cooling when you leave your room. Unplug chargers and electronics when not in use. | Water Conservation: While we understand that a luxurious experience is important for you, we encourage you to reuse your bath linen if possible to conserve water. Our housekeeping team will be pleased to refresh on request. | Minimize Waste: Please use recycling bins provided in your room and throughout the hotel. Reduce the use of disposable plastic with our eco-friendly alternatives. Promote Sustainable Transport: Roseate House London is located conveniently close to the Paddington train station and the tube station (Lancaster Gate). We do encourage guests to use public transport hubs, buses, trains, or bicycles. For a luxurious and eco-friendly option, consider booking our house-car, an electronic Tesla. Enjoy Sustainable Dining: Discover delicious vegan and vegetarian options on our website. Our culinary team prioritizes the uasage of fresh, seasonal, local, wholesome produce in our kitchens.

Privacy Policy:

At Roseate House London, we prioritize your privacy by not sharing your data for marketing purposes. You can request access or correction of your data through our Data Privacy Manager. Our website uses cookies and Google Analytics to enhance functionality and gather visitor insights. We collect personal data when you book, stay with us, or sign up for newsletters. We retain your information as necessary and ensure its security. For questions or updates to your information, contact us at dpo@bird.in. For more information please open our “Privacy Policy” page at our website.

Cookies Policy:

Our website, Roseate House London, uses cookies to enhance your browsing experience. Cookies help us analyse site traffic, customize content, and improve user navigation. These cookies do not store personal information unless provided by you voluntarily. By continuing to use our website, you consent to the use of cookies as outlined in our Privacy Policy. You can manage cookie preferences through your browser settings, though disabling cookies may limit functionality.

Right of Admission:

We reserve the right to admission in compliance with applicable laws and admission can be refused to any person viz. who is threat to the security of the Hotel property and its guests or is unruly or in intoxicated state etc. which shall not be arbitrary or discriminatory.