Frequently Asked
Questions (FAQ)

Do you have space for car parking? What are the charges?

We provide car parking space at the rate of 50 GBP/day or 8 GBP/hour.We offer a free valet parking service.

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Are pets allowed in the hotel?

Pets and service animals are welcome. There’s a charge of £25 per stay, which includes a dog bed, dog bowls, complimentary mineral water and a dog treat. The hotel does have a Pet Menu, which is accessible via the room service.

Please check the website for more information about our Pet Menu accepted in our Garden & restaurant | not accepted in the bars

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What time you serve Afternoon Tea and what is the price?

Afternoon Tea is open to resident guests and visitors.
Served at: The Hyde – Daily | from 13:00 to 17:00 | Maximum capacity: 30 pax
Price: starting at 39.95 GBP per person
Reservation is not mandatory.

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When is the breakfast served?

Breakfast is served daily at The Hyde from 07:00 to 11:00.

Price is £29.95 per person.
We can also serve breakfast in room upon request.

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Can I book a meeting space at the hotel?

Our meeting room accommodates 12 guests and provides the best business efficiencies: Include high speed internet access, high definition video conferencing, high definition smart TV, conference phone, easy access power sockets and USB points.

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How can I contact the reservations team?

You may contact the Reservations team at:
+44 20 7479 6600 (toll free number not available), [email protected]

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Can I cancel my booking?

Flexible reservations are fully refundable with a minimum of 24 hours notice prior to the check-in date. Other kinds of reservations are not refundable.

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What is the check in time?

Check-in tine is 15:00.
Early Check-in is subject to availability.
The minimum Check-in age for guests is 18 years.

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What is the check out time?

Check-out is at noon.
Late Check-out is subject to availability.
The late Check-out fee is 35 GBP per hour.